Rate our Plumbing, Heating, Cooling, Air Quaility & Water Quality Services
In Muskegon & Lakeshore Area Homes

Customer Service
Phone representative was

Greeting
Technician's courtesy, friendliness and attentiveness (understood my problem, respected my home / property and explained the agenda for the call).

Exploration (1)
Technician understanding of all my issues / concerns and advice on topics I may have been unaware of.

Exploration (2)
Technicians listening skills and attentiveness to my situation before recommending solution.

Presentation
Technician documentation of all findings with alternatives for completing the work. Technician's explanation of the options for correcting each service task and all associated prices.

Execution (1)
Technician's completion of agreed upon work.

Execution (2)
Technician's communication of work completed / review of how it was done.

Execution (3)
Technician's explanation of the invoice and collection of payment.

Execution (4)
Technician's discussion of your satisfaction and concerns.

Would you use our services again?

Reason For Choosing Our Company / who can we thank for for your business?

Yellow Pages Internet Newspaper Television Repeat Customer Suggested by other

What could have been done differently?

Additional Comments

Customer Name (optional)

CSR Name

Technician Name

Date